Popular Seller Questions

Selling a home can be a complex process with various considerations and decisions to be made along the way. Here are some of the most frequently asked questions by homeownerswho would like to sell their home. 

How long will it take to sell my home?

The time it takes to sell your home can depend on numerous factors. Some you can control and some you can’t! Here are some factors you need to consider:

Local Property Market Conditions: Buyer’s Market If there are more homes available than buyers, properties might take longer to sell. In this market, buyers have more choices and can afford to be choosy. Seller’s Market – When there are more buyers than available homes, properties tend to sell faster. In this scenario, well-priced homes might even receive multiple offers or sell above the asking price.

Home’s Condition: A well-maintained home that is move-in ready will generally appeal to a broader range of buyers and might sell more quickly than a home requiring repairs or updates.

Pricing Strategy: Overpricing – Homes priced above comparable properties in the area will likely deter potential buyers, resulting in a longer time on the market. Competitive Pricing – Homes priced in line with or slightly below market value can attract more potential buyers and might result in faster sales or even bidding wars.

Marketing Strategy: Effective marketing can significantly influence how quickly a home sells. This includes digital listings, high-quality photos and videos, virtual tours, open houses, and leveraging social media and other platforms.

Seasonality: In many areas, certain times of the year, like spring and early summer, are considered peak selling seasons. Families often want to move before a new school year starts, and properties generally show better in the spring.

Economic Factors: Mortgage interest rates, employment rates, and overall economic health can influence buyer demand. For instance, historically low mortgage rates might increase the number of potential buyers in the market.

Preparations: To help speed up the conveyancing and legal processes, getting all your relevant paperwork and documents ready to pass to your representative will help move things along.

What is a property 'chain'?

A property ‘chain’ refers to a sequence of linked purchases, each of which is dependent on the preceding and succeeding purchase. Essentially, each buyer is also a seller, selling their existing home to finance the purchase of a new one.

For example, Person A wants to buy Person B’s house, but they need to sell their own house first to fund the purchase. Meanwhile, Person B is buying from Person C and also needs to wait for Person A’s purchase to go through to afford it. This continues down the line, forming a ‘chain’.

The more links in the chain, the more complex the process can become. All transactions need to reach completion simultaneously, meaning everyone in the chain exchanges contracts and completes on the same day.

If one sale falls through, it can potentially affect all the other transactions in the chain, causing delays or even causing the entire chain to collapse.

Chain-free property transactions, such as buying a new-build property or buying from a seller who isn’t making an onward purchase, are generally simpler and can be completed more quickly because they’re not dependent on any other transactions.

What costs will I incur to sell my home?

When selling your home, it’s essential to be aware of the various costs associated with the process. While some of these expenses can vary based on the property’s location, market conditions, and the specific terms of the sale, here’s a detailed breakdown of typical costs involved:

Estate Agent Commissions: Standard commissions can vary depening upon the skills and expertise of the agent you appoint. It is important to go with the agent who you feel most confident to sell your home for the maximum price. 

Solicitor or Conveyancing Costs: These are the costs you will pay to your appointed representative to handle all the necessary legal documentation and transfers of title etc. They will also liaise with your mortgage lender. 

Essential Repairs: There maybe renovation works that you may consider necessary before you put your home on the market. Those small DIY jobs that are so easy to put off will have to be done!

Staging Costs: To make the home more appealing, sellers may consider some sort of staging. This involves arranging furniture and decor to present the property in the best possible light, and it can vary widely in cost based on the size and condition of the home. This can be done professionally or by spending some money on updating a few soft furnishings etc.

Capital Gains Tax: If the home has significantly appreciated in value since purchase, sellers might be liable for capital gains tax on the profit. However, this will only apply if the property is not yourn primary residence i.e. an investment property or holiday home.

Moving Expenses: While this isn’t a cost of selling per se, it’s a direct consequence. Depending on the move’s distance and the amount of personal belongings, moving costs can be substantial.

Storage: If the seller needs to move out before selling the home, they might incur storage fees for their belongings.

Mortgage Redemption: If there’s an outstanding balance on the home mortgage, it needs to be paid off during the sale. While this isn’t a “cost” in the traditional sense, it’s essential to remember when calculating the net proceeds from the sale. Also be aware of any redemption penalties you may incur for paying of a fixed rate mortgage, for example.

How can I best prepare my home for viewings?

Preparing your home for viewingscan make a significant difference in the impression it leaves on potential buyers. Remember, the aim is to create a welcoming environment where potential buyers can visualize the property as their future home. Every detail counts in making a lasting impression.

Some of these may seem over the top, however, it’s up to the homeowner to decide what they feel is necessary to achieve that ‘wow’ factor.

Deep Clean: A sparkling clean home gives the impression of a well-maintained property. Clean all windows, inside and out. Shampoo carpets and rugs. Dust surfaces, including hard-to-reach places like ceiling fans and kickboards. Clean grout in bathrooms and kitchens.

Declutter: Clutter can make spaces look smaller and distract from the home’s features. Remove unnecessary items from countertops, shelves, and tables. Organize closets and cupboards just in case buyers peek inside.

Consider renting a storage unit for excess furniture or personal items.

Depersonalise: Buyers should be able to visualize themselves in the home. Remove family photos, children’s artwork, and other personal mementos. Take down any ‘controversial’ or highly niche decor!

Neutralise Decor: Stick to neutral colours and decor to appeal to a broad audience. Consider painting rooms in neutral shades. Replace bold or patterned curtains with neutral ones.

Repair and Refresh: Address visible minor repairs to show buyers the home is well-maintained. Fix leaky taps, broken light fixtures, and chipped paint. Replace burnt-out light bulbs.

Enhance Kerb Appeal: First impressions count! The home’s exterior is the first thing buyers see. Mow the lawn and trim hedges. Plant flowers or place potted plants by the entrance. Ensure the house number is visible. Pressure wash the home’s exterior, driveway, and pathways.

Optimise Lighting: Well-lit rooms feel more inviting and spacious. Open all curtains and blinds during viewings. Add floor or table lamps to areas with insufficient natural light.

Reduce Odours: Bad smells can turn off potential buyers. Empty rubbish bins regularly. Avoid cooking with strong odours before viewings.  Use air fresheners or scented candles for a pleasant aroma. If you have pets, clean litter boxes and other areas regularly.

Rearrange Furniture: The way furniture is arranged can influence how spacious a room feels. Remove bulky or excess furniture. Arrange furniture to allow for easy traffic flow and showcase the function of each room.

Highlight Key Features: Draw attention to the home’s unique or desirable features. If there’s a fireplace, ensure it’s clean and consider lighting it for viewings. For built-in bookshelves, reduce books and add a few decorative items.

Provide Information: Consider providing a sheet that lists the home’s features, recent upgrades, and benefits of the local neighbourhood.

Pets: Some potential buyers might be allergic or afraid of pets. If possible, remove pets during viewings and store pet gear out of sight.

Temperature: Ensure the home’s temperature is comfortable. In cooler months, consider warming the home a bit. In warmer months, ensure rooms are cool.

Finishing Touches: Add fresh flowers to main rooms. Set the dining table or kitchen island/bar with elegant place settings. Play soft background music.

Should the estate agent conduct all viewings?

Absolutely! Without question!

While you certainly know your property best, a professional estate agent brings specific skills, experience, and neutrality to the process. 

Professional Training and Experience: Estate agents are trained to showcase properties in the best light. They understand which features to emphasise and how to navigate potential concerns or questions posed by buyers.

Detachment and Neutrality: Emotional detachment can be beneficial during viewings. Sellers might have emotional attachments to their homes, which could lead to taking feedback personally or being overly enthusiastic. An agent can present the house more neutrally, focusing on its tangible benefits.

Effective Qualifying of Buyers: Experienced agents can discern genuine buyers from mere ‘window shoppers.’ They can also pre-qualify potential buyers, ensuring that only those serious and financially capable are brought to view the home.

Addressing Difficult Questions: Buyers often have tough questions about the property, neighbourhood, or reasons for selling. An estate agent can handle these diplomatically, providing accurate information without disclosing any sensitive personal reasons the seller might have.

Handling Feedback: After the viewing, an estate agent can gather and relay feedback. This feedback can be invaluable for making adjustments to improve the home’s appeal or reconsidering the pricing strategy.

Negotiation Skills: If a potential buyer shows interest during the viewing, the estate agent can start the negotiation process immediately, using their expertise to get the best price and terms for the seller.

Avoiding Overfamiliarity: Buyers might feel more at ease and more willing to explore the property in-depth without the owner present. They might be hesitant to open cupboards or take their time in each room if they feel they’re intruding on the owner’s personal space.

Objective Presentation: Estate agents can highlight the home’s features in line with market demands and buyer preferences. They understand current market trends and can tailor their presentation accordingly.

Mitigating Issues: If there are any contentious issues or potential drawbacks with the property, an experienced agent will know how to address these diplomatically, reducing the risk of putting off potential buyers.

Should I have a 'For Sale' board at my home?

If you’re in a high-traffic area with lots of passerby potential, a board will be highly beneficial. However, if privacy or security is a major concern, you might opt out.

Visibility and Exposure: A “For Sale” board can significantly increase the visibility of your property, especially for those driving or walking by. It’s a direct way of informing the local community that your house is on the market.

Attracting Local Buyers: Sometimes, potential buyers live nearby. They might be seeking a bigger house, a property for family or friends, or looking to downsize within the same neighbourhood. A board can capture this audience.

Immediate Interest: Impulse viewings can be a thing. Someone might not be actively looking for a house, but seeing the board might spark interest, especially if they’ve admired the property from afar.

Serious Inquiries: Those who contact your estate agent after seeing the board are typically genuine buyers with a keen interest, as they’ve taken the initiative based on an actual visual assessment of the exterior and location.

Cost-Effective Marketing: Compared to other advertising methods, a board is relatively inexpensive and will be included in your estate agent’s marketing package.

Shows Commitment to Sale: A board signals to buyers that you’re serious about selling. It’s a clear, unambiguous message to the market.

What are 'Exchange' and 'Completion'?

Exchange is the point at which the purchase or sale of the property becomes legally binding. Both the buyer and the seller have certain obligations they must fulfill as outlined in the contract. It’s called the “exchange” because each party’s solicitor will exchange signed contracts, and the buyer’s solicitor will usually transfer the deposit to the seller’s solicitor. If either party backs out of the deal after this point, they could face significant penalties. For the buyer, they could lose their deposit, and for the seller, they may be sued for breach of contract.

The time between exchange and completion can vary, depending on the needs of the buyer and seller. Sometimes, this can be on the same day, but more often, there’s a gap of a week or two to allow for final arrangements, like organizing removals.

Completion is the final step in the property buying process. It’s the day when the seller must vacate the property and the buyer will get the keys and can move in. On the day of completion, the buyer’s solicitor will transfer the remaining purchase money to the seller’s solicitor. Once the money has been received, the seller’s solicitor will confirm and the keys will be released to the buyer.

The completion day is usually a weekday (Monday to Friday) that isn’t a bank holiday. If there is a chain of transactions (e.g., a series of buyers and sellers all moving on the same day), the process can take longer because every transaction in the chain has to complete on the same day.

In summary, “exchange” is when the deal becomes legally binding, and “completion” is when the keys are handed over and the buyer becomes the official owner of the property. Both are significant milestones in the home-buying process, and each comes with its own set of obligations and expectations.

Popular Buyer Questions

What is a property 'chain'?

A property ‘chain’ refers to a sequence of linked purchases, each of which is dependent on the preceding and succeeding purchase. Essentially, each buyer is also a seller, selling their existing home to finance the purchase of a new one.

For example, Person A wants to buy Person B’s house, but they need to sell their own house first to fund the purchase. Meanwhile, Person B is buying from Person C and also needs to wait for Person A’s purchase to go through to afford it. This continues down the line, forming a ‘chain’.

The more links in the chain, the more complex the process can become. All transactions need to reach completion simultaneously, meaning everyone in the chain exchanges contracts and completes on the same day.

If one sale falls through, it can potentially affect all the other transactions in the chain, causing delays or even causing the entire chain to collapse.

Chain-free property transactions, such as buying a new-build property or buying from a seller who isn’t making an onward purchase, are generally simpler and can be completed more quickly because they’re not dependent on any other transactions.

How long does it take to buy a property?

The time it takes to buy a property can vary greatly depending on numerous factors. On average, it typically takes about three months from the time your offer is accepted until you can move into the home. However, this timeframe can change based on the following factors:

  1. Mortgage Approval: The process to secure a mortgage can take several weeks. If you’re pre-approved, this can speed up the process.
  2. Property Search: The length of time it takes to find the right property can vary greatly. Some people find their perfect home quickly, while others may take months.
  3. Chain: If you’re in a property chain, where the sale of your home depends on the seller also having to move, this can delay the process. A chain-free property purchase can be quicker.
  4. Survey: Once an offer is accepted, a survey of the property is typically conducted. This can take one to two weeks, but delays can occur if problems are found.
  5. Conveyancing: This legal process involves the transfer of property ownership from the seller to the buyer. It usually takes between 8 to 12 weeks.
  6. Completion: The completion process, where contracts are signed and exchanged, and the keys are handed over, can take a few days to a week.

So while three months is a general guideline, the property buying process can be shorter or longer depending on the circumstances.

What costs will I incur to buy a property?

Purchasing a property involves several costs, not all of which are immediately obvious. It’s crucial to budget for these to avoid any unpleasant surprises. Here are the main expenses you’ll typically need to cover when buying a property:

  1. Deposit: This is the substantial upfront payment you make towards the purchase price of the home. It’s typically between 5% and 20% of the property’s value.
  2. Mortgage Arrangement Fee: Some lenders charge a fee to set up the mortgage. It can often be added to the mortgage, but this means you’ll pay interest on it.
  3. Valuation Fee: Your mortgage lender will charge a fee for valuing the property, to ensure it’s worth the amount they’re lending you. This can vary based on the property’s value.
  4. Survey Costs: A surveyor will check the property for any problems. Costs vary depending on the type of survey you choose, from a basic home condition survey to a comprehensive building survey.
  5. Legal Fees: You’ll need a solicitor or licensed conveyancer to carry out the legal work. This includes checking the contract and title deed, dealing with the Land Registry, and transferring the payment.
  6. Stamp Duty Land Tax: In England and Northern Ireland, you may have to pay Stamp Duty Land Tax (SDLT) on purchasing a property. Always check the most up to date rates before you budget your costs.
  7. Removal Costs: If you’re using a removal company to help you move, remember to include this in your budget.
  8. Building Insurance: Mortgage lenders usually require you to have buildings insurance in place from the date of exchange.
  9. Initial Costs After Moving: Don’t forget about the immediate costs after moving, such as decorating, buying new furniture, or any repairs that may need doing.

Remember, the costs can add up, so it’s essential to budget carefully and ensure you have sufficient funds to cover everything.

What questions should I ask at a viewing?

Visiting a property is a critical part of the home buying process. It’s not just about getting a feel for the space, but also gathering important information. Here are some key questions you should consider asking during a property viewing:

  1. Why is the owner selling? While this might not impact your decision, it could give you insight into potential issues with the property or the neighbourhood.
  2. How long has the property been on the market? A property that’s been on the market for a long time might have underlying issues.
  3. Are there any known issues with the property? The seller is obligated to disclose any significant problems. However, it’s always wise to ask directly, particularly about issues like dampness, plumbing, or electrics.
  4. What is included in the sale? Ask what fixtures and fittings are included. This could range from kitchen appliances to garden sheds.
  5. What is the neighbourhood like? Ask about local amenities, schools, pubs and parks. If possible, also visit the area at different times of day to get a true feel for it.
  6. Has the property had any major works recently? Major works could include extensions, loft conversions, or new kitchens or bathrooms. If so, check they were done with the necessary permissions and guarantees.
  7. What are the average utility costs? This will help you budget and determine if the property is energy efficient.
  8. What is the parking situation? Is there a driveway, a garage, or street parking? Are parking permits required?
  9. How old is the boiler and when was it last serviced? Replacing a boiler can be costly, so it’s good to know its age and condition.
  10. Is the property leasehold or freehold? If it’s leasehold, ask about the length of the lease, ground rent, and service charges.

Remember, no question is too small when you’re considering buying a new home. It’s important to gather as much information as possible before making a decision.

What do 'Freehold' and 'Leasehold' mean?

Freehold refers to outright ownership of the property and the land on which it stands. In this case, no time limit is placed on your ownership, and you will not have to pay annual ground rents. As the freeholder, you are responsible for maintaining the building and the land; you’ll need to fund any repairs or renovations that are necessary. If you own a house, it’s highly likely you own it freehold – it’s the most common form of ownership for houses, but it’s always important to check.

Leasehold, on the other hand, means that you hold a lease from the freeholder to use the home for a certain number of years. Leases can be granted for up to 999 years, but existing leases on properties can often have much shorter terms. When the lease ends, ownership returns to the freeholder unless the lease is extended. As a leaseholder, you’ll have to pay ground rent and possibly service charges and permission fees to the freeholder. If you own a flat, it’s likely to be a leasehold property because flats tend to be part of a larger building that’s owned by the freeholder.

The differences between freehold and leasehold can significantly affect the cost of owning a property. Leaseholders often face extra costs like service charges, ground rent, and permission fees, and can also encounter issues with lease lengths and selling. Meanwhile, freeholders don’t have to worry about ground rent or the remaining length of a lease but do have to handle all the maintenance of their property themselves.

To summarize, it’s essential to know whether a property is freehold or leasehold before purchasing, as it affects your responsibilities, costs, and the process of selling the property in the future.

Why would I need a survey?

A home survey, also known as a property inspection or homebuyer’s report, is an assessment conducted by a qualified surveyor to evaluate the condition of a property. It offers a comprehensive examination of the property’s structure and the state of its fixtures and fittings, and is a crucial part of buying a property.

There are various types of surveys, including:

  1. Condition Report: This is the most basic type of survey, providing an overview of the property’s condition and highlighting any significant issues, but without any detailed inspections or advice.
  2. HomeBuyer’s Report: More comprehensive than a Condition Report, this type of survey includes a valuation and insurance reinstatement value (how much you’d receive if the building were destroyed), along with details of any defects, potential issues caused by hidden flaws, and advice on repairs and maintenance.
  3. Building or Structural Survey: This is the most detailed type of survey, ideal for older homes or properties that may need significant repairs. It provides an in-depth analysis of the property’s condition, including under the floors and behind the walls.

By carrying out a home survey, you can uncover any potential issues such as damp, subsidence, problems with the roof, wiring or plumbing issues, or any other structural defects. It can also help in negotiating the price if significant problems are identified that will require costly repairs.

While a home survey might seem like an unnecessary expense, especially when you have a lot of other costs to consider, it can potentially save you thousands of pounds in the long run by alerting you to issues that might become serious problems in the future. It provides peace of mind, letting you know exactly what you’re getting into with the property purchase.

What are 'Exchange' and 'Completion'?

Exchange is the point at which the purchase or sale of the property becomes legally binding. Both the buyer and the seller have certain obligations they must fulfill as outlined in the contract. It’s called the “exchange” because each party’s solicitor will exchange signed contracts, and the buyer’s solicitor will usually transfer the deposit to the seller’s solicitor. If either party backs out of the deal after this point, they could face significant penalties. For the buyer, they could lose their deposit, and for the seller, they may be sued for breach of contract.

The time between exchange and completion can vary, depending on the needs of the buyer and seller. Sometimes, this can be on the same day, but more often, there’s a gap of a week or two to allow for final arrangements, like organizing removals.

Completion is the final step in the property buying process. It’s the day when the seller must vacate the property and the buyer will get the keys and can move in. On the day of completion, the buyer’s solicitor will transfer the remaining purchase money to the seller’s solicitor. Once the money has been received, the seller’s solicitor will confirm and the keys will be released to the buyer.

The completion day is usually a weekday (Monday to Friday) that isn’t a bank holiday. If there is a chain of transactions (e.g., a series of buyers and sellers all moving on the same day), the process can take longer because every transaction in the chain has to complete on the same day.

In summary, “exchange” is when the deal becomes legally binding, and “completion” is when the keys are handed over and the buyer becomes the official owner of the property. Both are significant milestones in the home-buying process, and each comes with its own set of obligations and expectations.

Popular Mortgage Questions

What is a mortgage adviser and why use one?

A mortgage adviser, also known as a mortgage broker, is a professional who provides advice and recommends mortgage products based on your personal and financial circumstances. They act as the liaison between the lenders (banks and building societies) and the borrower (you). They act in the interests of the borrower and not the lender while offering the widest possible consumer protection. Using one can be beneficial because they:

  • Have access to a wide range of mortgage products, including some that aren’t available directly to the public.
  • Can provide bespoke advice tailored to your situation.
  • Can help navigate the application process, potentially making it smoother and quicker.
  • Might save you time and money by finding the best mortgage deal for your circumstances.
Why not just use a 'comparison site'?

While comparison sites may be useful for conducting some initial self-research, they aren’t nearly as sophisticated as the specialist mortgage search tools designed and used by mortgage advisers.

Mortgage advisers have access to exclusive deals that are not generally available to the public directly. Unlike arranging your car insurance, finding the right mortgage deal requires thorough expertise and detailed knowledge of the financial markets and of each lender’s specific underwriting criteria. Small differences in rates can result in huge differences in repayments, so there are substantial consequences if you get even a small detail wrong.

Above all else is the personal service that local mortgage advisers offer. There is a lot of complex paperwork involved in the mortgage process that they will expertly complete for you. This is something that cannot be done through a comparison site.

How is a mortgage adviser paid?

Mortgage advisers are typically paid in one or both of the following ways:

A fee paid by you, the borrower. This can be a fixed amount or a percentage of the mortgage amount.

A commission or procuration fee from the lender once the mortgage completes. This doesn’t come directly out of your pocket, but it’s worth noting that all costs are usually built into the overall pricing of mortgage products.

It is important to check which method your chosen mortgage adviser uses before you enter into detailed discussions.

What documents will I need to provide?

While the exact requirements can vary by lender, commonly required documents include:

  • Proof of identity (passport, driving licence).
  • Proof of current address (utility bills, council tax bill).
  • Proof of income (last three months’ payslips, recent P60, or two years’ accounts if self-employed).
  • Proof of outgoings (bank statements, credit card bills).
  • Information about the property being purchased.
How much deposit do I need for a mortgage?

The deposit is usually expressed as a percentage of the property’s value, known as the Loan to Value (LTV). This is the amount of cash that is put towards the purchase of the property by the buyer. The balance is the amout lent to the buyer by the lender.

Deposit amounts required do vary depending upon the lender and the buyers individual circumstances and requirements.

Traditionally, many lenders required a deposit of at least 10%, but it’s possible to find deals with 5% or less. However, the larger the deposit, the better the interest rate you’re likely to be offered.

How long does the application process take?

The mortgage application process can vary in length but typically takes between 18-40 days from the point of application to the lender’s mortgage offer.

Factors affecting the timeframe include the complexity of the mortgage, the efficiency of the lender, the accuracy and completeness of the provided documents, and the property’s valuation.

After getting the mortgage offer, the legal process will commence, leading to the eventual completion of the purchase.

What different types of mortgage are there?

Lots!

There are various types of mortgages available, each designed to suit different needs and financial situations. Here’s an overview of the most common types available in the UK:

Standard Variable Rate (SVR) Mortgages: These are linked to the lender’s standard variable rate, which can go up or down. This means that monthly payments may change over time, even if the Bank of England’s base rate remains the same.

Fixed-Rate Mortgages: With this type of mortgage, the interest rate remains constant for a set period, typically between two to ten years. This offers borrowers security in knowing exactly how much they will need to pay each month during the fixed period.

Tracker Mortgages: These are variable-rate mortgages, but the interest rate tracks another interest rate (commonly the Bank of England’s base rate) at a set margin above or below it. For instance, if the base rate is 1%, and the tracker rate is the base rate plus 1.5%, you’d pay 2.5%.

Discount Mortgages: These are a type of variable-rate mortgage where the interest rate is set at a discount below the lender’s SVR for a certain period. For instance, if the SVR is 5% and the discount is 1%, then you’d pay 4%.

Capped Rate Mortgages: These are like variable rate mortgages, but the interest rate will not exceed a certain level, known as the ‘cap’.

Interest-Only Mortgages: With this type of mortgage, you only pay the interest each month, and the capital balance remains unchanged. At the end of the mortgage term, the capital amount borrowed needs to be repaid in full. This can be done by saving separately, selling the property, or switching to a repayment mortgage.

Repayment Mortgages: This is the most common type where you pay back both the capital (the amount borrowed) and the interest each month. By the end of the term, you would have repaid the entire loan.

Flexible Mortgages: These allow more flexibility than traditional mortgages. You can overpay, underpay, or even take a payment holiday, depending on the agreement with the lender.

Buy-to-Let Mortgages: Specifically designed for those who want to buy a property to rent out. The amount you can borrow is typically based on the potential rental income rather than personal income.

Joint Mortgages:

This type of mortgage involves two or more people taking out a mortgage together. It’s commonly used by couples or friends buying a property together.

Remember that the best type of mortgage for you will depend on your personal and financial circumstances. Always consult with your mortgage adviser to understand which type suits your needs.

Popular Landlord Questions

How do you determine the market rent?

The determination of rental value is a detailed process.

We begin by conducting a thorough on-site assessment of your property, looking at factors like living space, the number of bedrooms and bathrooms, overall condition, any recent renovations, special amenities, and the energy efficiency rating. We then compare these features with similar properties in the same or similar neighborhoods together with rents that have been achieved.

Our agents stay updated on economic trends, employment rates, transportation developments, and other factors that can influence rental demand in the area.

Additionally, we use variuos tools and software that allow us to access real-time data and trends in the letting market.

Only when we have all of this data to hand are we able to provide an accurate market rent to advertise to potential tenants.

How do you market properties to potential tenants?

The success of property letting hinges significantly on both visibility and the ability to market the property to the right audience.

Beyond traditional methods, our agency incorporates technology such as virtual tours, 360-degree photographs, and, where required, drone footage. We try to offer potential tenants an immersive experience even before they visit the property.

We use an innovative property matching system within our business in which potential tenants register their individual requirements and are then notified of any new properties that come to market before any other digital advertising begins.

We are very active on social media showcasing our available properties to rent.

We collaborate with local businesses and relocation agents to source prospective tenants.

What checks do you perform on potential tenants?

The tenant referencing that we undertake is a comprehensive process.

We will ask for proof of ID and a basic credit report for each applicant even before we book them in for a viewing. Beyond these primary checks, we may check social media profiles or ask for personal references to gauge lifestyle and character.

We use the services of Let Alliance, a market leading tenant referencing company to conduct a thorough referencing check which will include more detailed credit histories, examining not just the score but any past bankruptcies, county court judgements, large debts, or patterns of late payments.

We also ensure the prospective tenant’s reason for moving aligns with their references, ensuring there are no discrepancies in their story.

These all encompassing checks are designed to ensure that the ingoing tenant is the best candidate to rent your property offering you, and us, the best chance of a stress free tenancy.

How do you handle property maintenance?

Proactive maintenance is key.

Beyond reactive repairs, we schedule routine inspections every few months to catch potential issues early, saving long-term costs.These inspections also ensure that the tenants are adhering to the terms of the tenancy agreement.

Regular feedback from tenants also helps in understanding any latent issues which might not be immediately evident.

We ensure that all contractors in our network are vetted, licensed, and insured. If a repair is urgent, we have a 24/7 helpline for tenants to report the issue, ensuring it’s resolved promptly.

We use a very comprehensive piece of software in which tenants can report issues and these can be accessed by all parties; tenant, contractor and landlord to see ongoing progress.

How will you handle rent collection and arrears?

Effective rent collection starts with setting clear expectations.

At the onset of the tenancy, tenants are provided with a detailed guide on payment methods, due dates, and late payment policies and consequences.

We use modern banking technologies for seamless rent transfers and reminders. We also pay landlords on a daily basis as soon as rent payments from tenants are cleared in our account.

In the case of arrears, we approach the situation empathetically, understanding if the tenant has genuine reasons for delay. If persistent, we then look into a structured payment plan or legal remedies if necessary.

We offer all landlords our ‘Landlord Disaster Recovery’ rent protection policy which is a market leading product which ensures that landlords still receive their rent, even if the tenant fails to pay. Details can be found on the ‘Rent Guarantee’ page of the website.

What is your fee structure?

Our fee structure is devised to ensure transparency and value.

Depending on the service package you opt for. Be it ‘tenant find only’, ‘rent collection’, or ‘full management’ service, there are varying fees.

None of our fees are hidden. We are letting agents, not secret agents! We understand that it is essential to have a clear fee structure to avoid any hidden surprises later.

It is a legal requirement for letting agents to display their fees on their website. If they don’t, they may have something to hide!

Are you a member of a regulatory body?

Yes, our agency is a member of the United Kingdom Association of Letting Agents (UKALA) which means we adhere to high professional standards and are regularly audited. We are also members of The Property Ombudsman, a redress scheme for both landlords and tenants.

We use the the Deposit Protection Service (DPS) custodial tenancy deposit scheme to register and hold all deposits from tenants.

Membership to professional bodies ensures that we adhere to industry-best practices. These bodies often require their members to undertake continuous professional development, ensuring we’re up-to-date with the latest legal changes, market trends, and innovative practices.

Our UKALA membership includes ‘Client Money Protection’ which safeguards any funds that you entrust with us.

Popular Tenant Questions

How much is the rent and what does it include?

The rent is determined by looking at factors like living space, the number of bedrooms and bathrooms, overall condition, any recent renovations, special amenities, and the energy efficiency rating. Our agents stay updated on economic trends, employment rates, transportation developments, and other factors that can influence rental demand in the area.

The rent includes does not include utilities such as council tax, gas, electricity and water rates. These are the responsibility of the tenant.

How long is a tenancy and what happens at the end?

The tenancy agreement is usually for an ‘Assured Shorthold Tenancy’ and is typically for an initial fixed term such as 6 or 12 months. At the end of the initial term, you may have the option to renew the tenancy, subject to the landlord’s agreement.

If neither party wishes to renew, the tenancy will become a ‘periodic’ tenancy and will transition to a month-to-month agreement after the initial period.

How can I end a tenancy?

The tenancy agreement is usually for an ‘Assured Shorthold Tenancy’ and is typically for an initial fixed term such as 6 or 12 months. After the initial fixed term, the tenancy will become a ‘periodic’ tenancy and will transition to a month-to-month agreement after the initial period.

The tenant can only give notice to end a fixed term tenancy if there is a break clause written into the agreement. A break clause is a term in the contract that allows the tenant to end the agreement early.

The tenant can end the tenancy by giving notice once it becomes periodic. The agreement may specify the amount of notice they need to give.

A ‘notice to quit’ must be in writing. The notice period must be at least four weeks, or equivalent to the period of the tenancy if this is longer.

How much is the security deposit?

A tenancy, or secuiry deposit cannot usually be more than the equivalent of 5 weeks’ rent.

This limit applies to assured shorthold tenants, students in halls of residence, and lodgers – as long as the rent is less than £4,167 a month.

This deposit is used to cover any potential damages or unpaid rents. At the end of the tenancy, a property inspection will be conducted. If the property is returned in the same condition as it was rented (minus normal wear and tear) and there are no outstanding payments due, the full deposit will be returned.

How are maintenance issues handled?

All maintenance issues should be reported to us immediately. Agents have different ways to report issues, this can be via phone, email or by using a dedicated app on a smartphone. We use FixFlo – a dedicated software application which keeps all parties updated as the issue is resolved.

We have a dedicated property management team that handles repairs and issues. For emergencies, there’s a 24-hour hotline.

Can I personalise or make changes to the property?

It is your home.

Minor personalisations, like hanging photos, are generally acceptable. However, any major changes, such as painting walls or making structural changes, require prior written consent from the landlord. It’s essential to discuss and get approval for any modifications you’re considering.

At the end of the tenancy, the landlord may require you to put the property back into it’s original state of decoration.

What checks do you perform on potential tenants?

The tenant referencing that we undertake is a comprehensive process.

We will ask for proof of ID and a basic credit report for each applicant even before we book a viewing. 

We use the services of Let Alliance, a market leading tenant referencing company to conduct a thorough referencing check which will include more detailed credit histories, examining not just the score but any past bankruptcies, county court judgements, large debts, or patterns of late payments.

We also ensure the prospective tenant’s reason for moving aligns with their references, ensuring there are no discrepancies.

Are you a member of a regulatory body?

Yes, our agency is a member of the United Kingdom Association of Letting Agents (UKALA) which means we adhere to high professional standards and are regularly audited. We are also members of The Property Ombudsman, a redress scheme for both landlords and tenants.

We use the the Deposit Protection Service (DPS) custodial tenancy deposit scheme to register and hold all deposits from tenants.

Membership to professional bodies ensures that we adhere to industry-best practices. These bodies often require their members to undertake continuous professional development, ensuring we’re up-to-date with the latest legal changes, market trends, and innovative practices.

Our UKALA membership includes ‘Client Money Protection’ which safeguards any funds that are entrusted with us.